Terms & Conditions

Last update: 06.04.2020

In using this website you are deemed to have read and agreed to the following terms and conditions:

  • The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We" and "Us", refers to Gulbox or PAYNET Payment Services Provider. "Party", "Parties" refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. By becoming a registered user GULFBOX PLATFORM and our affiliate sites, you agree to be contacted by GULFBOX PLATFORM and our affiliates via communication modes including but not limited to email, SMS, MMS, and telephonic calls.

  • You agree that GULFBOX PLATFORM may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website if GULFBOX PLATFORM determines that You have violated the terms of these Terms of Use or any other Agreement(s). You also agree that any violation by You of the Agreement(s) will cause irreparable harm to GULFBOX PLATFORM, for which monetary damages may be inadequate, and You consent to GULFBOX PLATFORM obtaining any injunctive or equitable relief that GULFBOX PLATFORM deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies GULFBOX PLATFORM may have at law or in equity.

  • GULFBOX PLATFORM reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.

  • Payment
    We accept Online Net banking and GULFBOX Kiosks as mode of payments which are processed through our payment gateway. No information pertaining to payment is shared with us as you fill all the payment related information on your bank's site.

  • Recharge
    GULFBOX PLATFORM has tied up with a third party enabler for the recharge. GULFBOX PLATFORM is not responsible for any delay, pricing or cancellation of recharge from mobile operators end. Though, best efforts are made to keep the service above acceptance levels.

  • User is solely responsible for the selection of GULFBOX PLATFORM products, mobile operator and the recharge amount. GULFBOX PLATFORM is not responsible for talk-time given against recharge done through GULFBOX PLATFORM as this is purely at mobile operator's disposal. Nor is GULFBOX PLATFORM responsible in any way for wrong selection our purchase of products, intentionally or un-intentionally at the GULFBOX PLATFORM website and agent login areas.

  • Consent to use Contact Information
    You agree that we may collect, use and share certain information regarding the contacts contained in Your device’s phone book (“Contact Information”) for promotional and marketing purpose and also share it with any third party in accordance with the Privacy Policy. By allowing Contact Information to be collected, You give GULFBOX PLATFORM a right to use that Contact Information as a part of the service provided by GULFBOX PLATFORM and you guarantee that you have any and all permissions required to share such Contact Information with us.

  • Refunds
    All sales are final with no refund or exchange permitted. You are responsible for the payment of the mobile number or DTH account number or bill payment and all charges that result from these payments. We shall not be responsible for any payment for an incorrect mobile number or DTH account number or bill payment number. In case, money has been deducted from your Balance and a payment/service is not delivered by the service provider within 15 days of your completion of the transaction then you may inform us regarding the same by sending an email to  [email protected]
    Please include in the email the following details the mobile number or DTH account number or bill payment number, service provider name, payment value, transaction date and transaction number. We shall investigate such incidents and if it is found that money was indeed charged to your Balance or account or pre-paid payment instrument without delivery of the payment/service then you will be refunded the money within 21 working days from the date of receipt of your email.
    All refunds will be credited to your Balance.
    We shall have the sole discretion to determine the mode of reversal from the above mentioned options.

  • Coupon / vouchers Redemption
    Coupon / vouchers redemption is purely subjected to standard and specified terms and conditions mentioned by the respective retailer. Coupons are issued on behalf of the respective retailer. Hence, any damages, injuries, losses incurred by the end user by using the coupon is not the responsibility of GULFBOX PLATFORM.

  • Changes To These Terms And Services

    We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you. We may, without prior notice, change the Services; add or remove functionalities or features; stop providing the Services or features of the Services, to you or to Users generally; or create usage limits for the Services.

  • Changes To The GULFBOX Platform

    We may update the GULFBOX Platform from time to time, and may change the Content at any time. In these Terms, the term “Content” also means any information, text, graphics, or other materials uploaded (including any features or functionalities) by the Users of the GULFBOX Platform, including personal information uploaded by the donors, and which may appear on the GULFBOX Platform for other Users to access. However, please note that any of the Content on the GULFBOX Platform may be out of date at any given time and we are under no obligation to update it. 

    We do not guarantee that the GULFBOX Platform, or any Content on it, will be free from errors or omissions. We encourage our Users to report any errors by writing to us from the Support section on the GULFBOX Platform.

  • Accessing The GULFBOX Platform

    We do not guarantee that your use of the GULFBOX Platform, or any Content on it, will always be available or be uninterrupted. Access to the GULFBOX Platform is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the GULFBOX Platform without notice. We will not be liable to you if for any reason the GULFBOX Platform is unavailable at any time or for any period.
    You are also responsible for ensuring that all persons who access the GULFBOX Platform through your Internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

    User Responsibilities

    These Terms govern your behavior on the GULFBOX Platform and set forth your obligations. You agree and confirm to the following responsibilities:

  • You shall comply with all the obligations set forth in these Terms.

  • You will use the Services rendered by us for lawful purposes only and comply with these Terms and all applicable laws, statutes, by-laws, acts of legislature or parliament, rules, regulations, orders, ordinances, protocols, codes, guidelines, or policies of any governmental authority; and all applicable judicial orders and precedent Applicable Laws while using and transacting on the GULFBOX Platform.

  • Creation and maintenance of all Content in your account shall be your sole responsibility.

  • You are responsible for safeguarding the password that you use as a part of your Account Information to access the Services and for any activities or actions under your Account. We encourage you to use “strong” passwords preferably using a combination of upper and lowercase letters, numbers and symbols with your Account. The Company will not be liable for any loss or damage arising from your failure to comply with this instruction.

  • Provide us with only such information that is true and accurate to the best of your knowledge.

  • The Service shall be utilized by you for your personal, non-commercial use only. You shall not use the Service for any commercial endeavors without express prior written consent of the Company

  • Complaints (if any) regarding the Service availed by the User must be reported to us via ‘Support’ on the GULFBOX Platform within two days from the date of payment. The Service shall be marked as closed if no such complaint is raised by the User within the said period.

  • You must retain a copy of your transaction records and these policies and rules.

    Prohibited Conduct

    By using the GULFBOX Platform you agree not to:

  • impersonate any person or entity, falsely claim or otherwise misrepresent an affiliation with any person or entity, or access the accounts of others without permission, forge another persons’ digital signature, misrepresent the source, identity, or content of information transmitted via the Services, perform any other similar fraudulent activity or otherwise purchase Recharge with what we reasonably believe to be potentially fraudulent funds

  • infringe our or any third party’s intellectual property rights, rights of publicity or privacy

  • post or transmit any message which is libelous, defamatory or which discloses private or personal matters concerning any person

  • post or transmit any message, data, image or program which is pornographic in nature

  • refuse to cooperate in an investigation or provide confirmation of your identity or any other information you provide to GULFBOX

  • remove, circumvent, disable, damage or otherwise interfere with security-related features of the GULFBOX Platform or features that enforce limitations on the use of the services

  • reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation

  • use the Services in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the Services in an automated manner

  • modify, adapt, translate or create derivative works based upon the GULFBOX Platform or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation

  • intentionally interfere with or damage operation of the services or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features

  • use any robot, spider, other automatic device, or manual process to monitor the GULFBOX Platform without prior written permission

  • interfere or disrupt the GULFBOX Platform or connected networks

  • take any action that imposes an unreasonably or disproportionately large load on our infrastructure/network

  • use any device, software or routine to bypass, or interfere or attempt to interfere, with the Services

  • forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through the GULFBOX Platform or to manipulate your presence on the platform

  • sell the Services, information, or software associated with or derived from it

  • use the facilities and capabilities of the GULFBOX Platform to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others

  • breach this Agreement or any other GULFBOX agreement or policy

  • provide false, inaccurate or misleading information

  • use the GULFBOX Platform to collect or obtain personal information, including without limitation, financial information, about other users of the platform

  • purchase Recharge with what GULFBOX reasonably believes to be potentially fraudulent funds

  • use the Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to GULFBOX, a third party or you

  • use the Services in a manner that GULFBOX or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules

  • take any action that may cause GULFBOX to lose any of the Services from its service providers, Telcos, payment processors or other suppliers

  • send automated request of any kind to the GULFBOX Platform without express permission in advance from GULFBOX.


    You will be liable in case you introduce any viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to the GULFBOX Platform, the server on which the GULFBOX Platform is stored or any server, computer or database connected to the GULFBOX Platform. By breaching this provision, you would commit a criminal offence under the Applicable Law. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the GULFBOX Platform will cease immediately. 

    We will not be liable for any loss or damage caused by a virus, denial-of-service attack, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the GULFBOX Platform or on any website linked to it.


    To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the GULFBOX Platform or any content on it including any information related to the Services or the GULFBOX Platform itself, whether express or implied. 

    We will not be liable to any User for any direct, indirect or consequential loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the GULFBOX Platform;

  • use of or reliance on any content displayed on the GULFBOX Platform; and

  • use of the services provided through the GULFBOX Platform

    Information we collect about you. We will use this information:

  • to administer the GULFBOX Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

  • to improve the GULFBOX Platform to ensure that content is presented in the most effective manner for you and for your computer or smartphone

  • to allow you to participate in interactive features of our Services, if any, when you choose to do so;

  • to publish in social media or on GULFBOX Platform for the promotion of the Company or the GULFBOX Platform

  • as part of our efforts to keep the GULFBOX Platform safe and secure

  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you

  • to make suggestions and recommendations to you and other Users of the GULFBOX Platform about Services that may interest you or them

    To the maximum extent permitted by law, or maximum aggregate liability to you for any causes whatsoever, and regardless to the form of action, will at all times be limited to the value of your transaction or AED Five Hundred (AED 500), whichever is lesser.

    Electronic Communications

    When you visit the GULFBOX Platform, call or write to us, you are communicating with us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that in case there are any changes in any information provided by you to us, including your e-mail address and other contact details, you will be solely responsible to update them regularly. 

    If we send any communication by e-mail, it shall be sent to your e-mail address available on the records created by you on the GULFBOX Platform and it shall be deemed to have been received by you once it is reflected as sent in the outbox of our e-mail ID. 

    You consent to receive communications from us electronically, including but not limited to email, SMS, MMS, and telephonic calls. You also agree to receive communication from us based on usage history via SMS, email & phone call. This includes offers, discounts and general information. You can choose to opt-out as per modes advised in the communication. 

    You acknowledge that any communication by us may be susceptible to error, omission and/ or inaccuracy. You agree that you will not hold us liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by you on account of our communication.

  • Exclusions and Limitations
    The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

    • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and

    • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

  • Applicable Law

    Please note that these Terms, its subject matter and its formation, are governed by the laws of the United Arab Emirates. The courts of Emirate of Dubai will have exclusive jurisdiction to deal with any dispute arising out of or in connection with these Terms or any other terms and conditions made applicable on you by us and you consent to the jurisdiction and venue of such courts and waive any objection as to inconvenient forum. 

    This website/URL will not provide any services or products to any OFAC sanctioned countries in accordance with the laws of UAE.

  • Limitation of Liability
    All transactions on the GULFBOX PLATFORM website, monetary and otherwise, are non-refundable, non-exchangeable and non-reversible, save and except in the event of proven gross negligence on the part of GULFBOX PLATFORM or its representatives, in which event the user agrees that the user shall only be entitled to a refund of the amount actually paid by the user and actually received by GULFBOX PLATFORM with respect to the recharge done by the user.
    This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if GULFBOX PLATFORM has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, GULFBOX PLATFORM liability in such jurisdictions shall be limited to the extent of the amount actually paid for by any user while availing any of the services on the GULFBOX PLATFORM website.

  • Modification of These Terms and Conditions of Use
    The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. We're responsible to notify all users once Terms & Conditions are charged. We're not responsible if you will not receive or will not read updated terms.

  • Force Majeure
    Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of god, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.

  • General Provision
    All the terms and conditions between you and GULFBOX PLATFORM shall be governed by the law of United Arab Emirates. By visiting GULFBOX PLATFORM, you agree to the laws. Any dispute of any sort that might arise between you and GULFBOX PLATFORM or its affiliates is subject to Dubai Courts or DIFC jurisdiction only.


Gulfbox WebPOS is headquartered at:
Paynet Payment Service Provider LLC
Al Barsha, Dubai, P.O.Box 392589, UAE
Tel: +971 4 425-77-37
E-Mail: [email protected]
Web-site: www.GULFBOX.ae